The wall of love
Stories from travelers we helped choose a policy, navigate a claim, or handle the unexpected away from home.
When it mattered
Choosing coverage is only the beginning. These are the moments when real support made the difference.
“Had an amazing experience working with Kim. the level of communication and customer services is top notch. thanks for all the work and getting our money back from the claim”
Emergency abroad
“I had a medical emergency while traveling and I received my costs back from travel defend. Thank you”
More traveler stories
Filter the stories by the kind of help Travel Defend provided.
Claim paid
“Had an amazing experience working with Kim. the level of communication and customer services is top notch. thanks for all the work and getting our money back from the claim”
Choosing a plan
“Ken was very knowledgeable, pleasant to talk with, not pushing, adjusted quotes to fulfill my desires. Acceptable and reasonable quote for travel insurance.”
Choosing a plan
“Ken helped me and he’s great. Explained everything clearly and provided fantastic service. Than you so much Ken appreciate all your assistance.”
Choosing a plan
“Ken, at Travel Defend was knowledgeable, helpful, professional and very patient. He answered all our questions fully, and gave us guidance on a number of issues. Also indicated they are available 24/7. I recommend them wholeheartedly!”
Claim paid
“I had a claim to file & they make it super easy. I got a call from the insurance company 3 days later that the check was mailed out. Kim was a pleasure to work with. She was super helpful & attentive.”
Choosing a plan
“Great customer service. Answered questions online quickly and thoroughly. When I needed more information, Ken called within a few minutes and explained everything I needed to know. Will definitely use them again!”
Claim paid
“Excellent customer service. Kim was very helpful and helped us get the claim for full refund of a cancelled cruise processed and approved in a short time. I was very impressed”
Filing a claim
“Kim was incredibly helpful in navigating us through the claim process. I highly recommend Travel Defend.”
Claim paid
“5 stars. These guys went to work for me when my phone was stolen on my last trip. They worked between me and the insurance carrier to facilitate the claim. As a result, I got paid very quickly. Highly recommended!”
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